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An important part of how we manage the service delivery is through constant client liaison, quality audits and regular site inspections by the Site Supervisor, Mobile Supervisor, Contract Manager, Operations Manager and Directors. In order to monitor the standards of services provided, we use a scored quality system developed to evaluate all areas of service delivery within the contracted cleaning services. The quality evaluation process is conducted in conjunction with the client in order to ensure a fair and accurate view of the standards, including periodic and reactive works and not just the general contracted services. In addition to a scored Cleaning Audit System, we also conduct Customer Service Reviews, which captures the current service delivery standards throughout the contract and also helps to identify other areas where additional services could be provided, possibly not previously recognised. Scored Quality Reviews Customer Service Reviews Customer Service Surveys Accreditations & Memberships We have achieved the following coveted status for all of our activities. ISO 9001:2000 SAFEContractor Certificate CHAS Pathway Card
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©
2010
Programmed Cleaning & Support Services Ltd. All rights reserved.
Unit 1, Chipperfield Business Centre, Tower Hill, Chipperfield, Hertfordshire, WD4 9LH Registered in England and Wales number 4925072 Legal Disclaimer | Website by Streamline |
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